Betting Rules

1. General betting conditions

By opening an account, accessing a game or placing a bet with Piggybet Casino, you agree to follow these Betting Rules and any other terms that apply to your use of the website. If you do not understand a rule, you should not place a bet until you have obtained clarification through the available support channels.

These rules apply to wagers placed through the website, mobile services or other approved access methods made available by Piggybet Casino. Additional rules may apply to a particular game, tournament, promotion, market or product. Where a specific game rule conflicts with a general rule, the specific rule will normally apply to that game or product.

You must use the website only where gambling is permitted by the laws that apply to you. Players in Australia are responsible for understanding the legal requirements that apply in their state or territory. You must also comply with any age, identity, location and account eligibility requirements shown on the website.

• You must be at least the minimum legal gambling age applicable to you.
• You must provide accurate, current and complete information when registering and using your account.
• You must keep your login details private and take reasonable steps to prevent unauthorised access.
• You must not use another person’s account, payment method or identity.
• You must not place bets on behalf of another person or allow another person to use your account.
• You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.

Piggybet Casino may carry out age, identity, payment, source-of-funds, location or other verification checks where required by law, regulation, risk controls or internal procedures. An account, wager, withdrawal or other transaction may be restricted while a check is being completed. Information supplied for verification must be genuine and must belong to the account holder.

2. Placing and accepting bets

A bet is an instruction to wager funds on the outcome of a game or betting product. Before submitting a bet, check the selected game, stake, number of entries, odds or displayed return, where relevant, and any other information shown on the confirmation screen. You are responsible for checking your selection before confirming it.

A bet is generally treated as accepted only when the website confirms that it has been received and recorded. A selection shown on screen, placed in a bet slip or entered into a form is not necessarily an accepted bet. If a confirmation is not displayed, check your account activity before attempting to place the same bet again.

Piggybet Casino may refuse, limit, suspend or cancel a bet where this is permitted by the applicable terms or required for legal, technical, security, responsible gambling or operational reasons. This may include situations involving an account restriction, an unavailable product, a suspected error, a failed payment or a breach of these rules.

A bet cannot normally be changed or withdrawn after acceptance unless the relevant product rules specifically allow a cancellation, cash-out, voiding process or other adjustment. Any available option will be shown clearly before it is used. A request to amend a bet is not effective until the website confirms the change.

• Only funds that are available in your account may be used for a wager.
• You must not attempt to place a wager using a payment that has failed, been reversed or does not belong to you.
• You must not use technical methods, automated tools, scripts or software designed to interfere with betting services.
• You must not exploit a known website fault, pricing error, display error or other technical weakness.
• You should retain your bet confirmation and review your account history if you need to check a transaction.

The stake, odds, payout information and other details available at the time of placing a bet may be recorded in the account history. If there is a difference between your recollection and the account record, Piggybet Casino may review the relevant system data, transaction records and applicable product rules.

3. Game outcomes and settlement

Each game or betting product is settled according to its displayed rules. These rules may explain how outcomes are generated, when a round begins and ends, how qualifying events are determined, how ties or cancelled events are handled, and how winnings or returns are calculated. You should read the rules for the relevant product before wagering.

For casino games, the outcome is determined by the game system and the result recorded by the website. Where a random outcome is used, the result is not selected according to a player’s previous results, stake size or personal circumstances. Past outcomes do not predict future outcomes, and a series of wins or losses does not change the underlying chance of a future result.

For betting products based on an event or result, settlement may depend on information from an accepted result source or the rules published for that product. If an event is postponed, abandoned, changed, interrupted or completed under unusual conditions, the applicable product rules will determine whether bets stand, are void or are settled in another way.

Winnings are credited only after the relevant bet has been settled. A displayed balance, estimated return or provisional result may be adjusted if the final result, settlement information or account review requires a correction. Where a bet is void, the stake may be returned in accordance with the applicable rules, but no return is guaranteed unless the product rules provide for one.

Displayed odds, prices and returns

Any odds, prices, multipliers or potential returns shown on the website are provided for the selected product and may be subject to change before acceptance. The information displayed after acceptance, or recorded in your account history, is the relevant reference for the bet. If the website contains an obvious error, Piggybet Casino may correct or void the affected bet where permitted by the applicable terms.

Ties, voids and abandoned events

A tie, draw, no-result, postponement, abandonment or other unusual outcome will be handled under the rules for the relevant game or market. Different products may use different settlement methods. Do not assume that a result will be treated in the same way across every game or betting option.

4. Errors, technical issues and account records

Although reasonable steps are taken to maintain accurate and reliable services, technical problems, communication failures, delays, maintenance, incorrect data, display faults or other interruptions may occur. You should not place a bet if the website is behaving unexpectedly or if you cannot clearly confirm the details of the wager.

If a system error causes a bet to be accepted incorrectly, records to be duplicated, an outcome to be displayed incorrectly or a balance to be credited in error, Piggybet Casino may correct the affected record. This may include cancelling an incorrectly accepted bet, reversing an incorrect credit or restoring the position that would have applied if the error had not occurred.

You must tell Piggybet Casino promptly if you identify a suspected error, unauthorised transaction, missing balance adjustment or incorrect settlement. You must not withdraw, spend or otherwise use funds that you know, or reasonably suspect, were credited by mistake. An amount paid in error may be recovered or offset against funds in the account, subject to applicable law.

Account statements, bet histories, game records, payment records and system logs may be used to investigate a transaction or dispute. Records are not necessarily available indefinitely, so you should save information relevant to any bet or account activity that you may need to review later.

1. Stop using the affected game or betting product if you notice an error.
2. Record the date, time, game or market and the issue you observed.
3. Check your account history and available balance.
4. Raise the matter through the available Piggybet Casino support process.
5. Provide clear information and any relevant screenshots or transaction references if requested.
6. Do not attempt to resolve a technical issue by placing repeated bets or making further account changes.

Service interruptions do not create a right to a particular result or compensation unless required by law or provided under the applicable terms. Any review will consider the product rules, the available records, the nature of the issue and the circumstances of the transaction.

5. Responsible gambling and disputes

Gambling should be treated as entertainment, not as a way to make money, recover losses or manage financial difficulties. Only wager money you can afford to lose. Set a budget before you play, take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to solve personal or financial problems.

You should not increase your stakes to chase losses. A loss does not make a future win more likely, and no betting strategy can guarantee a return. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek appropriate support.

• Use any available deposit, spending, time or session controls that suit your circumstances.
• Consider a break or account closure if you feel that you are losing control.
• Keep gambling separate from essential household, rent, mortgage and bill money.
• Never borrow money to gamble or ask others to cover gambling losses.
• Do not encourage children or other ineligible people to access gambling services.
• Seek help from a recognised gambling support service if you are concerned about your gambling.

If you have a question about a bet, settlement or account record, review the relevant game rules first and then use the available support or complaints process. Provide enough information for the matter to be identified, including the account details requested through the secure process, the date of the transaction and a description of the issue. Do not send passwords or sensitive payment information through an unsecured channel.

Complaints will be considered in accordance with the applicable terms, internal procedures and legal requirements. A review may involve checking account records, bet confirmations, game results, payment information and technical logs. You should not continue to place bets in dispute while waiting for an outcome, particularly where the dispute concerns an account restriction, settlement or balance.

Piggybet Casino may update these Betting Rules to reflect changes to products, technology, operational processes or legal requirements. The current version published on the website applies to future use from the date it takes effect. You should review the rules regularly and stop using the relevant service if you do not accept an updated rule.