Responsible Gaming

Gamble for entertainment

Before you play, consider whether gambling fits comfortably within your budget, available time and personal circumstances. Only gamble if you are legally allowed to do so where you live and can afford to lose the money you choose to spend. Gambling outcomes are uncertain, and no system, pattern, prediction or strategy can guarantee a win.

Treat every amount you add to your account as money that may be lost. Do not use rent, mortgage payments, bills, food money, savings, borrowed money or funds needed for other important commitments. Avoid chasing losses by increasing your bets or continuing to play in the hope of recovering money. A previous result does not make a future result more or less likely.

Helpful habits

• Set a spending limit before you begin and keep to it.
• Set a time limit so that gambling does not take over other activities.
• Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
• Keep gambling separate from essential household spending.
• Do not borrow money, sell possessions or use credit to gamble.
• Do not gamble to celebrate a win or to change your mood.
• Keep your account details private and do not allow other people to use your account.
• Review your gambling from time to time and be honest about its effect on your life.

If gambling stops feeling like a choice, take a break and seek support. Asking for help early can make it easier to regain control.

Use account and play controls

Planning your gambling in advance can help you stay within boundaries. Where responsible gambling controls are available through your account or applicable gambling rules, consider using them before you play. The available controls, settings and waiting periods may depend on the service, your location and the rules that apply to your account.

Possible controls to consider

• Deposit limits, which can restrict the amount added to your account over a selected period.
• Betting or spending limits, which can help manage the amount used for gambling.
• Loss limits, where offered, to help set a maximum amount you are prepared to lose.
• Session or time reminders that prompt you to review how long you have been playing.
• A cooling-off period, allowing you to pause gambling for a chosen period.
• Self-exclusion, which restricts access to gambling for a longer period when a break is not enough.
• Account closure, if you decide that you no longer want to use the service.

Choose limits that reflect what you can genuinely afford, rather than an amount you hope to win. A limit should be set before gambling and should not be increased simply because you have lost money or want to continue playing. If a control is difficult to apply, cannot be changed immediately or does not provide the level of protection you need, stop playing and request further assistance through the relevant support process.

A self-exclusion request is an important step and should be treated seriously. During a self-exclusion period, do not create another account, use another person's account or ask someone else to gamble on your behalf. Consider removing gambling applications, blocking gambling-related communications and asking a trusted person to support your decision.

Recognise the warning signs

Problem gambling can affect people in different ways. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it takes more time, attention or money than you intended, or when you feel unable to stop even after deciding to do so.

You may need to pause and seek support if you

• Spend more money or time gambling than planned.
• Think about gambling frequently or find it difficult to concentrate on other responsibilities.
• Chase losses or increase the amount you gamble to try to recover money.
• Hide, minimise or provide misleading information about your gambling.
• Feel restless, irritable or anxious when trying to reduce or stop gambling.
• Borrow money, use credit or sell belongings to continue gambling.
• Miss work, study, family activities, bills or other commitments because of gambling.
• Argue with family, friends or colleagues about your gambling.
• Gamble to escape sadness, stress, loneliness, anger or other difficult feelings.
• Feel regret, shame, guilt or loss of control after gambling.
• Continue gambling despite financial, relationship, work or wellbeing problems.

One sign does not automatically mean that you have a gambling problem, but several signs should be taken seriously. You do not need to wait for a crisis before asking for help. Consider stopping play, applying a break or self-exclusion, speaking openly with someone you trust and contacting an independent gambling-help service in your state or territory.

Getting support and protecting others

Support is available for people who are worried about their own gambling, as well as for family members, friends and others affected by someone else's gambling. An independent gambling counsellor or support service can help you understand what is happening, make a practical plan and consider steps for managing finances, relationships and wellbeing. Support can be confidential, and you can ask for guidance even if you are unsure whether your gambling is harmful.

If money is a concern, consider speaking with a qualified financial counsellor or another appropriate financial support service. Avoid taking out new loans or using credit to cover gambling losses. You may also wish to ask your bank or financial provider whether gambling transaction controls or other account safeguards are available.

Keep gambling away from children and vulnerable people

• Do not share your account, password, payment method or verification information.
• Keep devices logged out and use appropriate privacy and parental controls.
• Do not allow children or anyone below the applicable legal age to access gambling services.
• Store gambling applications, payment details and account information securely.
• Talk to household members about keeping gambling accounts and funds separate.
• Do not ask another person to place bets or play on your behalf.

If gambling is causing immediate distress, serious financial danger, threats, violence or thoughts of self-harm, stop gambling and seek urgent help from an appropriate emergency or crisis service. Your immediate safety comes first. Piggybet Casino cannot replace medical, financial or professional counselling, but taking prompt action and involving a trusted person can help you access the right assistance.

For questions about responsible gambling features, account restrictions or taking a break, use the support options provided through the Piggybet Casino website. When making a request, provide only the information needed to identify and protect your account. Do not send passwords or security codes.