Privacy Policy

Information we may collect

To provide casino services, protect accounts and meet applicable obligations, Piggybet Casino may handle different types of information about players and visitors. The information collected will depend on how you use the website, which services you access and the choices you make. Some information is provided directly by you, while other information may be created automatically when you use the website.

Account and contact details

When you register or use an account, information may include your name, date of birth, residential details, contact details, login information and account preferences. We may also keep records of communications with customer support, including information you provide when asking a question, reporting a problem or making a request about your account.

Identity and verification information

For account verification, security and responsible operation of the service, you may be asked to provide identity or age-related information. This can include verification documents and information used to confirm that an account belongs to the person using it. Information may also be checked to help prevent fraud, account misuse, prohibited activity and other security risks.

Payment and transaction records

We may handle records about deposits, withdrawals, gameplay-related transactions and other account activity. Payment information may be processed through payment providers or financial service providers. Depending on the payment method, we may receive information such as transaction references, payment status and limited payment details. We do not need to retain or display full payment credentials where they are handled securely by a payment provider.

Device, usage and cookie information

When you visit or use the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, session information and referring website. Cookies and similar technologies may help remember preferences, maintain sessions, support security, understand website performance and improve the user experience.

How information is used

Personal information is used only for purposes connected with operating, securing and improving the service, communicating with players and meeting applicable requirements. The same information may be used for more than one purpose where this is reasonably necessary. We aim to collect information that is relevant to these purposes and avoid requesting information that is not needed.

• Creating, maintaining and administering your player account.
• Processing account activity, payments, withdrawals and other requested transactions.
• Confirming identity, age and account information where verification is required.
• Detecting, preventing and investigating fraud, money laundering, unauthorised access, multiple-account activity and other misuse.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Sending service messages about your account, security, transactions, website changes or other important operational matters.
• Sending promotional communications where you have provided consent or where marketing is otherwise permitted, subject to your available choices.
• Monitoring website performance, maintaining security and improving features, content and usability.
• Keeping business and transaction records, managing disputes and enforcing applicable terms.
• Meeting legal, regulatory, court, tax, accounting, responsible gambling and other compliance obligations that apply to the service.

Marketing choices

You can choose not to receive promotional communications, or withdraw consent where marketing is based on consent. Marketing messages may include an unsubscribe option, and you can also contact us using the privacy contact details below. Even when you opt out of marketing, you may still receive essential service messages about your account, security, transactions or important changes because these are not promotional communications.

Sharing information

Information may be shared where reasonably necessary to provide the service or meet an obligation. This may include sharing relevant information with payment and transaction providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other suppliers that assist with operating the website. These parties should receive only information relevant to their function and are expected to handle it appropriately.

Information may also be disclosed when required or permitted by law, to respond to a lawful request, protect the rights or safety of players or others, investigate suspected wrongdoing, enforce applicable terms or support a business change. We do not sell personal information as a general business practice. If information is processed or stored outside Australia, appropriate arrangements may be used to support its protection and lawful handling.

Security, storage and retention

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, account security processes, encryption or secure transmission methods, monitoring and staff or supplier procedures. No online service can guarantee complete security, so you should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

Personal information may be stored in electronic systems operated by Piggybet Casino or by service providers that support the website. Access should be limited to people and suppliers who need the information for an authorised purpose. Where a supplier processes information on behalf of the service, it may be required to protect that information and use it only for the agreed purpose.

Information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, business records and compliance. Closing an account does not necessarily mean that all information can be deleted immediately. Some records must be kept for a period required by law, or may need to be retained to establish, exercise or defend legal claims, prevent fraud or maintain financial and transaction records. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

Cookies are small text files or similar technologies that can be placed on your device when you use a website. They may support essential functions, keep you signed in, remember settings, measure performance, improve navigation and help understand how the website is used. Some cookies may be provided by service providers that help operate website features or measure activity.

You can manage, block or delete cookies through the settings in your browser. If you disable certain cookies, parts of the website may not work as intended, and some preferences may not be saved. Your browser may also provide information about cookies and allow you to control them individually or by category.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights are intended to help you understand and manage the information connected with your account. A request may need to be checked before it is completed so that information is not disclosed to an unauthorised person.

• Access: ask for information about the personal data we hold about you and, where appropriate, request a copy.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: ask for your personal data to be deleted where it is no longer needed or where deletion is otherwise available. This right may be limited when information must be retained for legal, security, dispute or compliance reasons.
• Marketing consent: withdraw consent to promotional communications at any time. You can use an unsubscribe option where available or contact us directly.
• Information about handling: ask questions about how your information is collected, used, shared or retained.

Making a data request

To exercise your rights or ask a privacy question, email support@piggybetcasino.click. Please explain your request clearly and provide enough information for the relevant account or data to be identified. We may ask for reasonable verification details before providing access, making a correction, processing a deletion request or changing marketing preferences. This helps protect your account and personal information.

We aim to respond to privacy requests within a reasonable time. The outcome may depend on the nature of the request, the information involved and any legal or security requirements that apply. If a request cannot be completed in full, we will generally explain the reason, subject to any restriction on providing that explanation.

Children and account security

The service is intended for people who are legally permitted to use online gambling services in their location. We do not knowingly seek personal information from anyone who is not permitted to use the service. If you believe that information has been provided by an unauthorised person, contact us using the privacy email above so it can be reviewed.

This Privacy Policy may be updated when the service, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. You should review this page from time to time, particularly before submitting new information or continuing to use the service.